FAQS
Whats the best wildlife camera for me?

We fully appreciate that it can be a little tricky to know what the best wildlife camera for you, with the choice available.

NatureSpy specialise in only the tried and tested cameras that we know deliver results. Our specially designed camera trap chooser helps you whittle down the choice to whats important for you – ensuring you get the right wildlife camera for your needs.

Are you open as normal during the Covid-19/Coronavirus situation?

Currently, we are dispatching orders from our warehouse as usual and there are no delays. Some staff are working from home so there is reduced service over the phone so it is recommended to email.

How soon will my order be dispatched?

Once payment is received, we dispatch orders as soon as possible and our cut-off time for the dispatch is 2:30pm.

Visit our Deliveries page for more info.

How long does delivery usually take?

Our standard and free delivery option is Royal Mail Tracked 24. In 95% of cases these arrive the next working day and include Saturday deliveries.

If you need faster delivery, we can send via a next day service, if ordered before noon.

For any accessories / orders under £50 in value, these are sent via Royal Mail 2nd Class or Tracked 48.

Visit our Deliveries page for more info.

Can you ship to the EU?

Currently, we are shipping to most EU locations. Please note that VAT will be removed at the checkout so you will see the price reduce.

Before delivery, you will receive a bill for import VAT from the courier. This will match the VAT rate for the country of delivery, plus a small handling charge from the courier. Once paid, your goods will be delivered.

Goods are shipped to the EU usually via FedEx or DHL. You will receive tracking as they leave our warehouse.

Can you deliver outside of the UK?

Yes – we can deliver anywhere in the E.U. and also further afield. Get in touch with us if your country isn’t available when you enter your address. If you are ordering from outside the EU you do not need to pay VAT – once you enter your country at the cart or checkout, VAT will be automatically removed. 

What batteries should I use in my trail camera?

We’d always recommend using Lithium batteries. They have a much higher current and are impervious to the cold temperatures in winter. Energizer Ultimate Lithium and Varta Professional Lithium are the best to use.

We strongly recommend that you avoid Duracell batteries and cheap alkaline batteries (i.e. ones that say ‘Extra Long Life’ on the packet) – their technology is not conducive to use in camera traps, and can mean that you get little life and performance out of them. As a general rule, cheap alkaline batteries will not give you much success!

NatureSpy have had particular longevity from Energizer Industrial alkaline batteries in cameras using 6V systems (Ltl Acorn, SpyPoint), though for Bushnell, Browning and Reconyx cameras, we strongly recommend using lithium batteries.

Avoid using cheap zinc batteries – they will not perform well.

You can learn more about trail cameras and batteries here.

Can I use rechargeable batteries in my camera trap?

In general, you can use rechargeable batteries, although they will only last approx. 2 months under normal usage rather than 6-9* months regular lithium batteries can give. Some cameras however will struggle or not work on rechargeable batteries.

They also dislike the cold more than other batteries too so tend not to work as well.

Bear in mind that few cameras can officially run off rechargeable – the lower voltage (1.2V) means you will see a performance dip and the camera may not work fully.

Only the Browning Elite HP4 and Reconyx HyperFire cameras can officially run off rechargeable batteries currently.

It is vital that your rechargeable batteries have a current rating of least 2500mAh, otherwise they will not work. We only recommend Panasonic Eneloop Pro.

*Usage dependant 

You can learn more about trail cameras and rechargeable batteries here.

My camera has stopped recording at night - why?

A camera trap recording well during the day but not at night is the first sign of the batteries starting to fail.

Night-time triggers require much more power from the batteries due to the IR LEDs – a camera that can’t record at night is usually because there isn’t enough juice left in the batteries.

We also see this most often with Duracell batteries. Occasionally, the camera will show ’empty files’, files that area initially created when the camera triggers, but the camera then turns off immediately due to low power and just leave the empty file.

Replacing the batteries (but not with Duracell!) will solve this issue.

You might find this article handy.

My camera hasn't captured any wildlife yet - why?

Having success with your camera trap takes times and patience. Animals are unpredictable. We run full training courses on camera trapping with national organisations and colleges, such is the depth of the subject!

Place your camera trap somewhere where it has a lot of space to look at, and try to find natural boundaries that animals may move along.

Foxes for example can roam up to 5km2 in rural areas, so may take a week or two to come to a spot near you.

Patience and practice is key.

Our Support Hub has lots of free resources on settings, placement and common mistakes to help you perfect your camera trapping technique!

Which SD card should I get?

It depends on how long you will be leaving your camera trap without checking it, and how active you expect the camera to be. Typically, an 16GB SD card will be more than enough for most users. 32GB cards can be had for just a little more expense in many cases, but it is unlikely you will ever fill one with photos alone unless it is left for a long time.

Many of our cameras are provided with free SD cards – take a look at the product information to see if your chosen camera will.

That said, if you have a camera trap with that takes 1080p video, you should perhaps think about a 32GB SD card. If using a Browning camera on Ultra resolution, a 32GB card makes a big difference. You can use up to 512GB cards on Browning, Bushnell (Core S-4K and Core DS-4K) and Reconyx cameras.

You don’t need to worry too much about the different data transfer speeds available with SD cards  – we recommend a Class 10 card, and speeds of no more than 45mb/s are generally required. The SanDisk SD cards we provide are Ultra Class 10, with speeds of up to 120mb/s – more than enough for camera trapping.

Should I get no-glow or low-glow LEDs?

Generally, we recommend low glow LEDs for wildlife use as they will give a much better invisible IR flash range, and therefore a brighter image/video.

However, there is the potential that they will disturb wildlife to some degree, and can also alert humans.

If you plan to use a camera trap for security purposes, you should chose a camera with no-glow LEDs.

Find out more about the different LED types here.

How do I play my videos on a Mac?

We recommend one of the most popular video players in the world, VLC Player. Download for Mac here and for Windows here. 

Some cameras will record in MP4 format which will play natively on a Mac computer. The Browning (Elite HP4, Advantage, Edge 4K), and Bushnell cameras do so.

How do I update the firmware on my Ltl Acorn?

Ltl Acorn firmware is available from the manufacturer’s website herePlease note, if you load the wrong firmware onto your camera it may no longer function and this can also void your warranty.

My Ltl Acorn didn't come with a CD-ROM, do I need one?

No – the CD-ROM is for Cellular versions of the cameras only, and is not required. All settings can be programmed into the camera directly.

If a CD-ROM did come with your camera, you can discard it.

Do you offer bulk discounts?

We can offer discounts for larger orders and specialise in supporting non-profit organisations. Please get in touch with us to discuss your requirements.

Can you provide a VAT receipt?

NatureSpy is VAT registered (no. GB216487692) and can provide VAT invoices/receipts. If you need an electronic VAT receipt, please just email us after you’ve placed your order.

Are all of your cameras genuine?

Yes – we are fully authorised distributors or dealers of every product we sell. Everything is tried and tested by our in-house team of experts.

How long are the manufacturers warranties?

Ltl Acorn cameras all come with a 1 year warranty.

Bushnell cameras have a 2 year warranty.

Browning cameras have a 2 year warranty.

SpyPoint cameras have a 2 year warranty.

Primos cameras have a 2 year warranty.

Reconyx cameras have a 5 year warranty.

Minox cameras have a 2 year warranty.

What happens if I need to return my item?

Please get in touch within 14 days of receipt and we’ll help sort it out.

Please visit our Deliveries & Returns page for more info.

What do I do if my camera is faulty?

Firstly, fit fresh, preferably lithium, batteries. Most problems are usually down to almost-flat batteries. If this doesn’t solve the problem, tell us as soon as possible. We will then troubleshoot and advise on the next steps.

Please visit our Deliveries & Returns page for more info.

Can you offer spares/replacement parts?

We can offer replacement parts for Ltl Acorn and Browning cameras. Let us know what you need and we’ll do our best to get hold of it quickly.

Are camera traps suitable for indoor use?

Generally, the cameras are not designed for indoor use – although they will work. They will not work however through glass.

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