Our order cut-off for same-day dispatch for in stock items is 3:00pm Monday-Friday. Orders after this time will be processed the following day
Our free delivery service is Royal Mail Tracked 24 for the majority of items, and most often arrive the next postal day
Ltl Acorn cameras are dispatched via Royal Mail 1st Class Recorded. This usually arrives in 1-2 days (most often the next postal day)
Camera accessories, such as security boxes and locks, are dispatched Royal Mail 2nd Class
Our next working day delivery service is DPD Next Day for the majority of items, or Royal Mail Tracked 24 with signature or Royal Mail Special Delivery. Deliveries for this service are Monday-Friday, and you must order before midday for orders to be delivered the next delivery day. If you require a Saturday delivery, please call us before placing your order
Our international delivery service for both within and outside the EU is Royal Mail International Tracked & Signed, although DPD, FedEx or DHL may be used depending on size/weight
Please get in touch first via our contact page if you are not happy with your order within 14 days of receipt. You then have a further 14 days to return the item to us. We’ll provide instructions on where to send it.
You must take reasonable care of goods ordered while in your possession and return them in their original condition as purchased (with packaging).
If you are returning because you have changed your mind about your purchase the item must not have been used and must be in all original packaging. That includes any straps, cables etc. We cannot accept returns if the item has been used and is no longer in its original condition (with the exception of faulty items; see below).
We can only refund the full amount of the item/items purchased, not the delivery cost. We will only refund the postage cost if the return is a result of error on our behalf, otherwise delivery charges will not be refunded.
Please contact us immediately if you have decided you do not want to go ahead with your order or if you want to change an item for another. If your order has already been picked and packed by the warehouse, we cannot cancel the order and stop dispatch.
You must contact us before posting any items. There may be quick fixes and solutions that do not require you to send back the camera.
Before doing anything, try replacing the batteries. 90% of issues with camera traps are down to low, bad or flat batteries.
Please return to us in its original packaging where possible with the invoice within 14 days after the fault is noticed. Once we have the item we can process your refund or repair, depending on the time since you purchased the camera.
Unlike retailers like Amazon and eBay, we deal with any faulty units solely in the UK. We will never ask you to send them overseas. You can return directly to us or to our suppliers.
Please ensure you use a suitable “signed for” service with insurance to cover yourself when returning items for any loss in transit. We do not accept any liability for returns that do not reach us so please ensure you have proof of delivery (not just proof of posting).