Ursidae App FAQs

We've replaced the old, basic app with a much more fully featured and user-friendly app.

It does a whole lot more - records data about your camera, is easier to use, remembers your cameras, and offers a 'Share account' facility too.

The camera’s local WiFi range is around 25-30 feet.

The Ursidae app will let you know if you are within the camera’s WiFi range before you attempt a connection.

There are a few permissions that need to be selected before the camera can connect. When you first install the app, you'll be prompted to allow access to Bluetooth, Local Network, and Location services.

These settings all need to be turned on so the app can find your camera.

If you have a VPN, we also recommend turning this off during the connection process. A VPN can prevent the app from properly connecting to the camera's local WiFi network.

You can easily share your account with other people by inviting them via email. Tap the three dots in the top right of the connection page, select My Account, then Share my Account. 

You can then invite someone via email which will give them editor access to your cameras. 

Only one person can be connected to the camera at any one time.

While the camera is connected to the app, the motion detection is automatically disabled.

Make sure you first disconnect the camera from the app and then set the camera to ON mode. You are then ready to start capturing footage.

Once connected to the Ursidae app, you will find the playback to the bottom left of the live view page. To download multiple captures you can press the select button, tap on the individual captures, and then select the download button. 

The micro SD can also be inserted into a laptop or computer to review the stored files.

No problem!

Head to our support page on our website and send us a message. We'll be happy to help.

Alternatively, hit the speech icon in the lower right of this screen to contact us.