Ursidae App FAQs

Easy - go to the camera, enter the Recordings tab, find the clip you want to download and press the download icon.

This will save the clip to your 'Saved Clips'. Access this by pressing the gallery button next to the camera shutter button on the 'Preview' tab, or by going back to your camera list and selecting 'Saved Clips' at the bottom.

From here, you can share however you would like, or save to your device's camera roll.

To re-pair your camera to a new network, you need to reset your camera.

To do this:
1. Open the camera on the NatureSpy app
2. Open 'Camera settings' (the three dots in the top right corner and scroll to the bottom of the page
3. Select ‘Remove camera’
4. Wait until you hear the camera prompt “Camera reset” and then a few seconds later, its status light will begin flashing.
5. Press and hold the power button on the base for at least 10 seconds (WildCam 2 only).
6. Again wait until you hear the “Camera reset” and “Ready to Pair” prompts (WildCam 2 only).
7. Follow the pairing process as normal

Please be aware that after resetting your camera, you won't have access to any videos previously recorded onto the camera’s SD card that you have not downloaded to your Saved Clips.

Make sure that motion detection is turned on in the NatureSpy app. The icon in the ‘Features’ drawer will appear red when motion detection is turned on and grey when it is turned off.

If you are viewing the live feed from your camera, you'll need to close the app on all devices to enable motion detection recording. The WiFi Wildcam 2 & BirdCam automatically turn off motion recording when you are watching the live feed.

However, after closing the app, motion detection will reactivate within 30-60 seconds.If your motion detection is still not working we would advise fully resetting and re-pairing your camera.

Additionally, the BirdCam Pro allows you to set 'Bird Detection Only' - where it will ignore anything other than birds.

If your camera frequently loses connection or takes a long time to connect on the NatureSpy app, the WiFi connection might be weak in its current location.

Your current signal strength is visible as a percentage on the live view screen when connected.

Consider moving the camera closer to your router where the signal is stronger, or alternatively use a WiFi extender to boost your WiFi’s range.

The app can be used on Apple Macs running on Apple Silicon (M1 and above). Download the NatureSpy app from the App Store and sign in.

There is no supported app or programme on Windows or Intel systems.

You should only clean the lens of the your camera if absolutely necessary.

Do not use chemical cleaners or fluids of any kind. These are likely to remove the protective coating over the lens.

To clean the lens, use a damp cloth (ideally a microfibre cloth) and wipe carefully, without applying pressure.

You can format your camera’s memory card in the app, under ‘Storage Settings’. This will wipe all recordings from the SD card. Your memory card has a lot of space, so this is only required if you have almost filled it.

To delete videos from the app’s Gallery, click on a video and then click the bin icon at the
bottom. To delete multiple videos, tap ‘Select’ in the top right and then tap the videos you want to delete, followed by the bin icon at the bottom of the screen.

If you encounter a message stating "your device has no memory", or are only seeing still images in the 'Alerts' tab of a camera, it indicates a problem with the microSD card in the camera. This issue sometimes occurs with cards being used for the first time.To fix this:

• Remove the SD card from the camera's base (you need to peel back the rubber cover)
• Insert it into your computer (you may need a USB SD card reader)
• Format the card (if you need to specify the type, select FAT32)
• Re-insert into your camera

This action should resolve the issue, allowing you to use the SD card in the camera without further problems. Please note that formatting the card will erase any existing recordings on it.

If you cannot reformat on your camera, please reformat in a computer.

If you still have any issues, please email us at support@naturespy.org.

The placement of your camera will have a strong influence on its performance. It's worthwhile to carefully choose an optimal position and make adjustments based on its performance as you use it.

Height: Ideally, place your camera 1-2ft off the ground to maximise the sensitivity of the PIR sensor. Setting it higher might result in fewer triggers.

Distance: We recommend placing the camera around 3-15ft away from the area you want to monitor. For smaller garden species such as hedgehogs a shorter distance of 3-6ft works best.

Centring: The camera is most sensitive to motion at the centre of the screen. We recommend positioning it so that the focal point, like a food bowl, is squarely in the middle of your frame.

If not charging or turning on, use the charging cable that was provided with the camera.

If its not charging or turning on after powering from a mains USB plug, use a USB port on a laptop or computer.

If you're pairing the WiFi WildCam 2 with the optional solar panel, follow these steps:
Remove the central rubber tab located at the base of the camera, identifiable by an electric bolt symbol.

Connect the solar panel to the camera.
Ideally, position the solar panel facing south with a 45-degree tilt. This ensures optimal charging.

Once set up, the solar panel provides a trickle charge to the WildCam. During this time, the battery icon shows a charging symbol rather than a percentage.

Please note in winter, due to limited sunlight, you might need additional mains charging for the WildCam.

To turn the camera on or off, press the button on the base of the camera for at least 3 seconds (and no more than 10 seconds).

Depending on its status (i.e. whether it was on or off at the time) the camera will then switch on or off. It will also audibly confirm whether it is on or off.

To address specific issues or to finalise certain firmware updates, you may need to fully reset and re-pair your camera with your account. There's no need to uninstall the app for this.

To do this:
1. Open the camera on the NatureSpy app
2. Open 'Camera settings' (the three dots in the top right corner and scroll to the bottom of the page
3. Select ‘Remove Camera’
4. Wait until you hear the camera prompt “Camera reset” and then “Ready to Pair”
5. Press and hold the power button on the base for at least 10 seconds
6. Again wait until you hear the “Camera reset” and “Ready to Pair” prompts
7. Follow the pairing process as normal

Please be aware that after resetting your camera, you won't have access to any videos previously recorded onto the camera’s SD card that you have not downloaded to your Saved Clips.

Increasing your video recording length may deplete the camera's batteries faster. For longer battery life, we suggest sticking to the standard 15-second recording.

Watching the live stream for extended periods will also use significant battery power. Ensure you leave the live view screen when you are finished watching.

Alternatively, using a WildCam solar panel can recharge your camera in-situ, reducing the need to retrieve your camera for charging.

To reset the camera, use the Pin to press and hold the Sync button for 10 seconds, and remove the pin. Wait another 10 seconds, and the camera will reset and be ready to re-pair. You will also need to remove the BirdCam from your app (Camera settings - Remove Device) before re-pairing.

Note that this process will mean you lose any saved clips that have not been exported outside of the app.

Increasing your video recording length may deplete the camera's batteries faster. For longer battery life, we suggest sticking to the standard 15-second recording.

Watching the live stream for extended periods will also use significant battery power. Ensure you leave the live view screen when you are finished watching.

Make sure the solar panel has as much sunlight as it can get too, if using.

No problem!

You can go to the app Settings (app home screen, select the Settings tab) and then hit 'Get Support'. This will gather information so when you contact us, we will get information about your camera so we can more quickly diagnose any problem.

Alternatively, hit the speech icon in the lower right of this screen to contact us.